Privacy & Data Usage

Your privacy matters to us, and we are committed to protecting your personal information. By using our website, you agree to the collection, storage, and use of your data as outlined in this Privacy Policy.

Information We Collect

MUDRA may collect the following details when you use our platform:

• Name
• Email address
• Phone number
• Residential/Shipping address
• Payment details
• Browsing behaviour (via cookies and tracking technologies)

How MUDRA Use Your Information

Your information helps us:

• Process and deliver your orders
• Share order updates and notifications
• Personalize your shopping and browsing experience
• Offer customer service and support
• Enhance and improve our website functionality

Sharing of Data with Third Parties

Your personal and sensitive information may be shared with trusted third parties, including AI system providers, for purposes such as:

• Enabling access to our products and services
• Personalized communication, recommendations, and customer engagement
• Compliance with legal requirements
• Enforcing our terms, policies, and agreements
• Marketing, promotions, and advertising
• Detecting, preventing, and investigating fraud or unlawful activities

MUDRA may also share data with our sellers, logistics partners, and business associates—some of whom may be located outside India. Regardless of their location, your personal data will continue to be protected under this Privacy Policy.

These third parties may assist us in:

• Fulfilling your orders
• Processing payments
• Improving user experience
• Conducting market research
• Running promotional campaigns
• Offering personalized ads and recommendations

Legal Disclosures

MUDRA may disclose your information to government or authorized law-enforcement agencies when:

• Required by court orders, notices, subpoenas, or other legal processes
• Necessary to enforce our Terms of Use or Privacy Policy
• Needed to protect the safety, rights, or property of our users or the public

 

Business Transfers

In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity. The new organization must continue to follow the commitments of this Privacy Policy.

External Links

MUDRA’s platform may contain links to third-party websites. MUDRA is not responsible for the content or privacy practices of those sites.

Security Measures

MUDRA follow industry-standard security protocols to safeguard your personal data from unauthorized access, misuse, or disclosure. Although we take strict measures, no online system can be guaranteed 100% secure. By using our platform, you acknowledge the inherent risks of data transmission online. Users are responsible for protecting their account credentials.

Opt-Out Options

You can unsubscribe from marketing or promotional messages at any time by:

• Clicking the “Unsubscribe” link in our emails, or
• Visiting our Help Centre to opt out

Advertisements

MUDRA works with advertising partners who may collect non-personal data about your visits to show you relevant ads. You can disable personalized ad tracking through your device settings under “opt out of Ads Personalization.”

Children’s Data

Our platform is only for individuals eligible to enter a legal contract under the Indian Contract Act, 1872. We do not intentionally collect information from children below 18. If you provide information of a minor, you confirm you have the authority to do so.

Data Retention

We retain your personal data only as long as necessary for the reasons it was collected or as required by law. In some cases, anonymized data may be kept for research or analytics.

Your Rights

Through our Privacy Centre, you can:

• View and download your personal data
• Edit or update your information
• Check the status of your data-related requests
• Request account deletion

For additional rights such as withdrawing consent or appointing a nominee, you may contact our support team.